GENERAL CONDITIONS

We offer FREE SHIPPING If you buy more than 3 bottles within Canada.

At online checkout, you will be prompted to choose your desired shipping method for your shipment(s). Each shipping method chosen has its own restrictions and charges that will be automatically applied to your order. As you update your shipping method, your order total will also adjust accordingly.

RULES & RESTRICTIONS

Orders ship only on business days, which are Monday through Friday (excluding statutory holidays).
All orders are shipped through Canada Post and UPS.
We are currently unable to ship to multiple addresses, or PO Boxes. 
Shipping estimates do not include processing time (within 48 hours).
If you have any questions or concerns, please do not hesitate to contact our Customer Service team: contact@lavisherb.com.

ESTIMATED DELIVERY TIME

The estimated delivery time for standard shipping with Canada Post is 1 - 9 business days depends on the location. The detailed estimation can be viewed during check out under Shipping Method.

Please note :
Once your order has been placed and payment has been received, you will receive an Order Confirmation email. Please make sure you check your spam folder in the event that you have not received it in your inbox.
Once your order has shipped, you will receive an email confirmation with a tracking number.
*Shipping rates are subject to change at any time.

LOCAL DELIVERY

If you would like to receive your order more quickly, we offer local delivery service for the following areas: _________ 

L0H, L4A, L4S, L6C, L3P, L6E, L4B, L3R, L6G, L3S, L6B, L1Y, L3T, M2R, M2M, M2N, M2K, M2H, M2J, M1W, M1V, M1T, M1S, M1R, M1P, M1H.

DUE TO HYGIENE REASONS, ALL PURCHASES ARE FINAL SALE.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong order, and contact us at contact@lavisherb.com so that we can help resolve the issue.

CHANGE OR CANCELLATION
We begin preparing your order shortly after it is placed. This being so, we cannot guarantee that a change or cancellation can be made once your order is confirmed. To find out if a change or cancellation is possible, please contact us at contact@lavisherb.com.

EXCHANGES & REFUNDS 
We are unable to accept returns or exchanges. If you are unhappy with your purchase, please contact us at contact@lavisherb.com with your concerns and we will try our best to help.